Leon County Public Library App Update

The Leon County Public Library’s app has been unexpectedly discontinued by the service provider. As a result, most functions on the app will be unavailable for the foreseeable future. For some users, the app may open but the catalog search, library card barcode, and account information, including holds and checkouts, are unavailable or inaccurate. Additionally, hours and locations may appear, but since the app cannot connect to our servers, the hours displayed may be incorrect.
 
In response to the outage, the Leon County Public Library immediately made an announcement on its social media channels and met with the CEO of SirsiDynix, the service provider, to receive a timeline for restoration, seek alternative solutions to the outage, and explore the possibility of sending a notification in the app. When it became clear the outage would continue for the foreseeable future, the library began exploring opportunities to ensure library resources are available online in a mobile friendly format.
 
We know that the loss of the app is frustrating for the many people who use it regularly, and we sincerely apologize for the inconvenience. At this time, we recommend users delete the app from their devices.
 
Library card holders can continue to access their accounts and search the catalog 24 hours a day, seven days a week through the library website. Users can click on the “My Account” option in the very top menu to log into an account. For card holders visiting in person, please bring a physical library card or photo ID to check out library items. If additional assistance is needed, please give us a call at (850) 606-2665.
 
For the most up-to-date information about the outage as well as details about upcoming library programs and services, follow us on Facebook and Instagram.
 
Thank you for your patience and understanding.
 
Leon County Public Library App Discontinuation FAQs

Why has the Leon County Public Library's app been discontinued? 
The app has been unexpectedly discontinued by the service provider, leading to the loss of most functions. We understand the inconvenience this may cause and sincerely apologize for any frustration.
 
What functions are affected by the discontinuation of the app?
Most functions on the app, including catalog search, library card barcode, and account information (holds and checkouts), are unavailable or may be inaccurate. The app may display hours and locations, but these may be incorrect as the app cannot connect to our servers.
 
Can the app still be used for certain functions?
For some users, the app may open, but the essential features will not be available or may provide inaccurate information. Therefore, we recommend users delete the app from their devices.
 
How can library card holders access their accounts and catalog now?
Library card holders can continue to access their accounts and search the catalog 24/7 through the library website. Click on the “My Account” option in the top menu to log in. For in-person visits, please bring a physical library card or photo ID to check out items. For additional assistance, call us at (850) 606-2665.
 
Have other library service apps been affected, such as Libby and Boundless?
All other library service apps continue to function as normal. Library card holders can access their accounts without interruption by downloading the apps to their devices. Library service apps include Boundless, Flipster, Hoopla, Kanopy, Libby, and New York Times.
 
How long will the functions be unavailable on the app?
The timeframe for resolution is currently uncertain. We appreciate your patience and understanding as we work closely with the vendor to address this issue.
 
Can users expect a replacement for the discontinued app?
We are awaiting information from the service provider with alternative solutions, and updates will be communicated through our social media channels and the library website.
 
Is there any other way to receive assistance or get more information?
If you have further questions or need assistance, please feel free to call us at (850) 606-2665. We are here to help and appreciate your understanding during this time.
 
How can users stay informed about any changes or updates?
Stay informed about changes or updates by following our official accounts on Facebook and Instagram, where we will provide the latest information regarding the app discontinuation and other library-related announcements.