Delivering the Factor
in Customer Service
INTERVENTION & DETENTION ALTERNATIVES
“I wanted to thank Randy Rhoney for being respectful and helpful throughout my probationary period. It was a long nine months and Randy made it a lot easier on me by always being [attentive] and quick to responding to my answers...I can finally put that mistake in my past and focus on my future and my career.”
— Sean Guiler
EMERGENCY MEDICAL SERVICE
“... From the prompt and considerate response of the 911 operator, who stayed on the line with me to the moment the EMS personnel arrived, to the care of those personnel, I have never been so impressed by anyone. Once I was stabilized in the ambulance, the two medical persons treated me with such care and comfort that I am just now realizing what dedicated professionals they are. Words aren’t really adequate to express my feelings, but, again, thank you!”
— Gerald Lewis
PUBLIC WORKS – OPERATIONS
“Thank you to the crew that graded Bowling Green Drive. They did an absolutely awesome job of grading the road! The men were working hard and they were putting an extra effort of being very careful while they were working and they were very professional while they worked. This area looks so much better now that it has been graded and people can drive and walk up and down the road. Thank you again for doing a wonderful job. These men were Joe Hunter and Wilbert Footman of Crew 319!”
— Tony DeRosa
LIBRARY SERVICES
“Every Friday, my children are excited to come to the library. They love all the librarians, but Ms. Kayleigh is special. She has a unique ability to make the books come to life and make all the children that come to the library feel welcome.”
— Annette Roberts
PUBLIC WORKS – OPERATIONS
“This is a big thank you to all those who helped get the hurricane waste, trees specifically. Thank you guys! Everyone was great, I really cannot express how thankful I am.”
— Candi O’Brien
DEVELOPMENT SUPPORT & ENVIRONMENTAL MANAGEMENT
“Nawfal Ezzagaghi, P.E. is one of the most helpful persons in [DSEM], and I think he deserves some sort of recognition for doing a super job... “People Focused and Performance Driven”, Nawfal is certainly that, and I thought you should know.”
— Edward N. Bass, Moore Bass Consulting
RESOURCE STEWARDSHIP – SOLID WASTE
“I visited the Miccosukee Roll Off Site to dump off trash of all types where I met Rosemary Frazier who was very helpful. She took the time to show me where I needed to dump the trash and which containers to put the different trash in. She did a great job and was keeping all of the areas clean.”
— Walker Mohr
TOURISM
“I just wanted to thank you and congratulate your organization for putting on such a nice event. I have never run on a [cross country] course that was as well maintained as your course. On Saturday on our short preview we even saw a truck watering down the dirt section. Y’all have an excellent facility it is refreshing that y’all make the effort to make it first class.”
— Morris Williams
DEVELOPMENT SUPPORT & ENVIRONMENTAL MANAGEMENT
“...First off the change is beautiful in many ways – from open design to product display – kudos. What does that mean to the end user – the customer... it means that from the moment they cross the threshold the attitude and service on the other side is open and welcoming. That is HUGE and should be noticed by all who use that office... I am very proud that we had a hand in explaining our frustration and you all took steps to make adjustments and we can now work toward creating a better partnership.”
— Lynn Edwards, Tallahassee Builders Association
EMERGENCY MANAGEMENT
“Jennifer, thank you for the excellent training session yesterday! The training as well as the hospitality provided by staff is to be greatly commended. I look forward to the next opportunity to attend a session at your facility.”
— Jeffery Bryan